Refund policy

 Thank you for shopping with Delina Group LLC.

We aim to maintain high product quality while keeping the return process fair and transparent for all customers. Please read the policy carefully before placing your order.

Returns & Store Credit Eligibility

All products are eligible for return in exchange for store credit, except items marked as Final Sale.

We do not offer monetary refunds. Approved returns are issued only as store credit, which can be used for future purchases.

To be eligible for a return:

  • The request must be raised within 48 hours of delivery
  • The item must be unused, unworn, and unwashed
  • All original tags, packaging, and hygiene liners (if applicable) must be intact
  • The item must not show any signs of wear, stains, damage, perfume, or washing

Any item that does not meet these conditions may be rejected.

Return Process

To initiate a return, customers must contact our support team within 48 hours of receiving the order.

Please include:

  • Order number
  • Product name
  • Reason for return
  • Clear images or videos of the product

Once your request is reviewed and approved, you will receive further instructions.

Customers may be responsible for return shipping unless the issue is due to our error (wrong or defective item).

Store Credit Details

  • Store credit is issued only after the returned item is received and inspected
  • It will be issued for the product value (excluding shipping charges, if applicable)
  • Store credit may have a validity period (if applicable, define based on your preference)
  • It is non-transferable and cannot be converted into cash

Final Sale Items

Products marked as “Final Sale” are strictly non-returnable.

These items are not eligible for:

  • Returns
  • Exchanges
  • Refunds
  • Store credit

This condition is clearly mentioned on the product page, and by purchasing such items, customers agree to these terms.

Swimwear & Hygiene-Sensitive Items

Swimwear and similar hygiene-sensitive items can be returned only if:

  • They are not marked as Final Sale
  • Hygiene liners are intact
  • The item is unused and tried on over clothing

Returns that fail hygiene checks will not be approved.

Incorrect, Damaged, or Defective Items

If you receive a wrong or defective item, please contact us within 48 hours of delivery.

Provide:

  • Order number
  • Clear photos/videos showing the issue

After verification, we will offer a replacement or store credit, depending on availability.

Sale Category Terms

Items purchased from the Sale category are eligible for return unless marked as Final Sale.

Discount codes or promotional offers may not apply to already discounted items.

Important Notes Before Ordering

We strongly recommend checking:

  • Size charts
  • Product descriptions
  • Material details
  • Care instructions

If you are unsure about sizing or fit, please contact our support team before placing your order.

Our Rights

Delina Group LLC reserves the right to:

  • Reject returns that do not meet the above conditions
  • Refuse repeated or suspicious return requests
  • Update this policy at any time without prior notice

Need Help?

For any questions or return requests, contact our support team.
Response time: 24–48 hours.