Shipping policy
At Delina Group LLC, we want every order to reach you safely and on time. Please review our updated shipping and delivery policies below.
Shipping Options
We now offer worldwide shipping.
Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can monitor your delivery in real time.
Shipping Delays
While we work with trusted carriers, delays may occur due to weather, customs, or high shipping demand. Once your order leaves our facility, delivery timelines are beyond our control — but we’ll do our best to assist you if an issue arises.
Order Tracking
All shipments include tracking details. You can check your order status anytime using the tracking link in your shipping confirmation email.
Address Accuracy
Please ensure your shipping details are correct before placing your order. Once an order has been shipped, we are unable to redirect or modify the delivery address.
Lost or Damaged Packages
If your order arrives damaged or appears lost, please contact us immediately via email. We’ll assist you in filing a claim with the carrier and ensure you receive a suitable resolution — either a replacement or store credit, depending on the case.
Returns, Exchanges & Refunds
We want you to be satisfied with your purchase; however, please note our return policy:
- Swimwear: We do not accept returns or exchanges for swimwear, unless they are combined with other items that are currently unavailable.
- Refunds: We do not issue refunds
- Store Credit: For all items other than swimwear, eligible cases may receive store credit only once approved and processed.
To initiate a return for an eligible item, please contact our support team with your order number and reason for return.
Questions or Support
If you have any concerns or need help with your order, please reach out via email. Our team responds within 24–48 hours.
